The National September 11 Memorial & Museum A Look Back at 2014

Message from the Chairman Message from the President Board of Directors Senior Leadership
Mission Statement

Dedicating the Museum

Play Video

Dedication Period Highlights

The National September 11 Memorial Museum was dedicated with a ceremony on May 15, 2014, followed by a week of previews enabling members of the 9/11 community to visit the Museum before its public opening. This Dedication Period was open to family members of those who were killed, first responders, 9/11 rescue & recovery workers, 9/11 survivors, and lower Manhattan residents and business owners. Thank you to all those who helped dedicate the Museum over this meaningful period and to our generous sponsors who made these previews possible.
Sponsors
The Leona M. and Harry B. Helmsley Charitable Trust
Conde Nast
American Express
Westfield
Bank of America
Verizon
Bank of Tokyo-Mitsubishi UFJ
Goldman, Sachs & Co.
Perka, A First Data Company
The Walt Disney Company
HSBC
New York Yankees
The Dedication Period lasted 6 days.
6
number of days the Dedication Period lasted
The museum was open 24 hours/day during the Dedication Period.
24
hours/day the Museum was open during the Dedication Period
There were 42,796 visitors during the Dedication Period.
42,796
number of visitors during the Dedication Period

Preparing for the Opening

A before and after look inside the Museum
Entrance Hall
Grand Staircase
Concourse Lobby
Information Desk
Introductory Exhibition
We Remember
The Ramp
Foundation Hall Overlook
The Ramp
Survivors Staircase
Memorial Hall
In Memoriam
In Memoriam
Tribute Walk

Training Materials

Visitor services staff completed more than 25,000 hours of training in preparation for opening.
Visitor Services staff cumulatively completed more than
25,000 hours of training
in preparation for opening
View sample pages of interactive iBook Training Manual, which is required reading for all Visitor Services staff.

Docent & Volunteer Additions

A corps of 267 dedicated individuals volunteer at the Memorial and Museum, including 94 docents who participate in 70 hours of training before beginning their educational volunteer work. To learn more about volunteer opportunities within visitor services, retail, or as a docent, visit www.911memorial.org/volunteer.
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Engaging Visitors

Visitors by Country

A map of visitors by country
Since opening to the public on May 21, 2014, the 9/11 Memorial Museum has proudly welcomed over 1.8 million visitors representing all 50 states and 144 nations around the world. The map above shows the percentage of nations in each continent or region with citizens who have visited the Museum.
The 1,000,000th Visitor

The 1,000,000th Visitor September 16th, 2014

Museum Director Alice M. Greenwald with the one millionth Museum visitor, Karen McDaniel, from Myrtle Beach, SC.
Primary Source Documents
45
Primary source documents now available online in Teach + Learn section of website
Rotating live talks
15
Rotating live talks presented by Museum staff for The Stories They Tell public program series
School groups
610
School groups visited the Museum in 2014

App Downloads

Nearly 250,000 downloads
App Downloads
App Store In-Museum Device Google Play

Participation in Education and Public Programs

Ambassador
Graduates
6 Graduated the Museum Ambassador Program:
  • This semester-long afterschool program offers high school students a behind-the-scenes look into the Museum as they examine our collection and the ongoing themes and issues raised by 9/11. With this foundation, students create, plan and lead a tour of the Museum for their own community. In addition, Ambassadors gain professional experience by leading hands-on workshops for intergenerational audiences.
Youth/Family
Programs
2,237 Participated in Youth and Family Programs:
  • Weekly programs for younger visitors include drop-in art activities and special, age-appropriate programming including Stories & Art.
Classroom
Workshops
4,672 Participated in Classroom Workshops:
  • The Museum provides a diverse set of two-hour Classroom Workshops, which include a tour of specific exhibits in the Museum and a discussion/activity in our Education Center. These inquiry-driven programs are designed to challenge students to think critically about a wide range of topics related to 9/11.
Guided
Tours
64,500 Took Guided Tours:
  • Understanding 9/11: Our 60-minute tour of the Museum examines authentic artifacts to understand what happened on 9/11, how people responded in the aftermath of the attacks, and the history and rebuilding of the World Trade Center.
Public
Programs
420,004 Attended Public Programs:
  • Films, live talks, and other special public programs are presented in the Museum's Auditorium and are free to Museum visitors.
  • Film: Facing Crisis: America Under Attack
    Key 9/11 decision-makers describe the events of the day.
  • Live Talk: The Stories They Tell
    9/11 Memorial staff share behind-the-scenes stories about the Memorial and Museum, and its collections.
  • Live Talk: We Were There
    9/11 family members, first responders, and survivors share personal stories of resilience. Presented by the 9/11 Tribute Center.

Special Visits to the 9/11 Memorial and Museum

The 9/11 Memorial and Museum have welcomed visitors from across the spectrum, including some of the most influential political, military, and cultural figures throughout the world.
Lance Corporal William Kyle Carpenter, Medal of Honor Recipient
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Chief of Staff of the Army, General Raymond T. Odierno
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Former U.S. Vice President Dick Cheney
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NJ Governor Chris Christie and NY Governor Andrew Cuomo
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Prince William and Catherine, Duke and Duchess of Cambridge
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Prime Minister of India, Narendra Modi
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Eli Manning and Tom Coughlin, NY Football Giants
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NYC Police Commissioner William Bratton, NYC Mayor Bill de Blasio, and NYS Attorney General Eric T. Schneiderman
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West Point Cadets
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Prime Minister of Australia, Tony Abbott
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Marcus Mariota, 2014 Heisman Winner
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U.S. Permanent Representative to the U.N. Samantha Power
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FDNY Probationary Firefighters
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Nine of the Top 25 NBA 2014 Draftees
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President of Hungary János Áder
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Liverpool Football Club
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By the Numbers

17.5 million
visitors to the Memorial since opening in September 2011
11,626
Museum Members
Become a Member
1.8 million
visitors to the Museum since opening in May 2014
434,606
visitors viewed the film Facing Crisis: America Under Attack
100%
tickets utilized every Free Tuesday evening at the Museum
3,700
visitors have shared memories and stories in the Recording Studio

Reflecting on 9/11

Reflecting on 9/11 is an ongoing project designed to track personal reflections about the 9/11 attacks and their continuing repercussions. Visitors to the Museum are encouraged to join this conversation by recording their 9/11 story, sharing a remembrance, or voicing an opinion in the Recording Studio.

Signing Steel

Visitors to the Museum are invited to digitally sign a piece of World Trade Center steel. In 2014, over 145,000 signatures were recorded in the digital archive.
Digitally signing the steel Digitally signing the steel

Expanding the Collection
The Museum is actively acquiring materials for its permanent collection. For more information, or if you would like to donate material, including oral remembrances, click here.

The National 9/11 Flag, accessioned on May 21, 2014, date of the Museum’s public opening 9/11 Tribute Art: The Shield by Red Grooms Combat shirt worn by U.S. Navy SEAL Team Six member on May 1, 2011 LISTEN Muslim Public Affairs Council 9/11 Tribute Quilt, 2002. Oral History by Hadeb Tarfifi LISTEN PAUSE Shadow box commemorating 9/11 victim Kazushige Ito’s passion for golf Shoes worn on 9/11 by survivor, Joanne Capestro (North Tower, 87th floor) Toys belonging to Christine Hanson, age 2 (travelling on Flight 175) Cricket bat, signed by participants of memorial match for 9/11 victim Nezam A. Hafiz Voting machine used on the morning of September 11, 2001
LISTEN LISTEN PAUSE Muslim Public Affairs Council 9/11 Tribute Quilt, 2002. Oral History by Hadeb Tarfifi The National 9/11 Flag, accessioned on May 21, 2014, date of the Museum’s public opening 9/11 Tribute Art: The Shield by Red Grooms Combat shirt worn by U.S. Navy SEAL Team Six member on May 1, 2011 Shadow box commemorating 9/11 victim Kazushige Ito’s passion for golf Shoes worn on 9/11 by survivor, Joanne Capestro (North Tower, 87th floor) Toys belonging to Christine Hanson, age 2 (travelling on Flight 175) Cricket bat, signed by participants of memorial match for 9/11 victim Nezam A. Hafiz Voting machine used on the morning of September 11, 2001
Oral Histories Recorded
1,828
Oral Histories
Recorded
StoryCorps Interviews
1,336
StoryCorps
Interviews
Objects Collected
14,000
Objects
Collected

Connecting With the Community

The Survivor Tree
4,000
Participants in 2nd Annual 9/11 Memorial 5K Run/Walk
Sponsors
RXR Realty
MSNBC
Clear Channel Outdoor
Brooks Brothers
JetBlue Airways
Toyota
BBDO
First Data
Stroock & Stroock & Lavan LLP
John B. Osborn
Edelman
Napoli Bern Ripka Shkolnik, LLP
New York Life
1,000
Veterans who visited the Museum for free during the 2014 5-Day Salute to Service
7
Days the interactive exhibit, The Call to Serve, powered by Google Tour Builder was installed in Foundation Hall

Educational and Professional Engagement

The 9/11 Memorial Museum serves as the country’s principal institution for examining the implications of the events of 9/11, documenting the impact of those events and exploring the continuing significance of September 11, 2001. Museum staff handle requests for speaking and teaching engagements and have hosted dozens of museum professionals from around the globe who desire to gain more insight from a personal visit to the Museum.
Representative sampling of institutions and organizations that have benefited from Museum staff interaction
New York, NY
  • 16th Annual Seminar for American Arts and Cultural Studies
  • Auschwitz Institute for Peace and Reconciliation
  • Alliance for Heritage Response
  • Columbia University, Graduate School of Architecture, Planning & Preservation
  • Council for Holocaust Educators
  • FDNY Fire Academy
  • Gilder-Lehrman Institute of American History
  • New York University, Institute of Fine Arts Conservation Center
  • The New School
  • United Nations General Assembly
Muskegon, MI
  • Muskegon Museum of Art
Seward, AK
  • 2014 Museums Alaska Conference
London, England
  • U.K. Arts Council
  • Prime Minister’s Commission on the Holocaust
Køge, Denmark
  • Museum of Art in Public Spaces
Utøya, Norway
  • Utøya Memorial Planning Committee/Labor Youth Organization AUF
Lima, Peru
  • Lugar de la Memoria
Singapore
  • National Heritage Board
Staten Island, NY
  • Wagner College
Niagara Falls, NY
  • 7th Annual Niagara Falls Blues Festival
Cambridge, MA
  • Harvard University
New Brunswick, NJ
  • Rutgers University
Newark, DE
  • University of Delaware
Baltimore, MD
  • Fort McHenry National Monument
Washington, D.C.
  • National 9/11 Pentagon Memorial
  • Vietnam Veterans Memorial Fund

Scroll of Honor

The Scroll of Honor, which stands next to the Last Column in Foundation Hall, lists the names of 9/11 rescue and recovery workers, living or deceased. The names on the digital scroll are provided by the 9/11 Memorial Rescue and Recovery Registry, an online registry system that creates a historical record of the rescue, recovery, investigation, cleanup and relief efforts after 9/11 through first-hand testimonials. If you participated in the recovery efforts, or know of someone who did, we invite you to join us in preserving the history of 9/11 through this online community.
Amy Breton National Disaster Medical System Veterinary Medical Assistance Teams (VMAT) WTC site Douglas W. Fender Federal Bureau of Investigation (FBI) Pentagon Bill Minson American Red Cross WTC site Wallace F. Jewell Jr. (deceased) American Red Cross Flight 93 crash site Albert Carson Charleroi Police Department WTC site Michael Pena first responder 1993 bombing Thomas Grassi 9/11 Survivor from inside the WTC Ely Brand first responder WTC site Jennifer M. Greene 9/11 Survivor and relief worker
Amy Breton National Disaster Medical System Veterinary Medical Assistance Teams (VMAT) WTC site Douglas W. Fender Federal Bureau of Investigation (FBI) Pentagon Bill Minson American Red Cross WTC site Wallace F. Jewell Jr. (deceased) American Red Cross Flight 93 crash site Albert Carson Charleroi Police Department WTC site Michael Pena first responder1993 bombing Thomas Grassi 9/11 Survivor from inside the WTC Ely Brand first responder WTC site Jennifer M. Greene 9/11 Survivor and relief worker

Commemorating Anniversaries

Growing Support

Thank you to all of our visitors and donors to the Memorial and Museum throughout 2014. Without your support this meaningful and important year could not have been possible. Additional appreciation is due to the 1,000 guests that attended this year’s benefit dinner, who raised funds to ensure that the 9/11 Memorial & Museum continues to be a lasting place for remembrance, reflection and learning for years to come.